Ebooks: Common Problems and FAQs

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File Downloaded .ASCM instead of PDF

Ebook files may require use of Adobe Digital Editions to open. Free Download.

Please note that once the loan period has expired for your ebook, you will no longer have access to notes, highlights, and bookmarks in Adobe Digital Editions. They expire along with the ebook and are irretrievable.

This item is in use...

Some ebooks the library has access to are limited to a certain number of users at a time. If you encounter this message, try again later. If the issue persists, please contact Research Assistance. 

Items with a user limit will state this below the online access options. For example:

Turnaways

Turnaways occur when the number of simultaneous users for an ebook have exceeded the limit allowed in our license. Please see the suggestions from the University of Arizona Libraries on how students can minimize turnaways when using ebooks for class:

• Close the browser tab when you're done reading the ebook online. This will make the ebook available for another user.
• Don't download the whole ebook at once (Springer and Wiley ebooks are exceptions — they allow you to easily download the entire ebook and keep it). 
• Download chapters or pages instead of the full ebook (see "Get help" links below). In Ebook Central and EBSCO, there's often a limit on the number of pages you can download at once. This limit for EBSCO ebooks resets when you close the browser tab; the limit for Ebook Central ebooks resets each day. Eventually you can download all of the chapters as PDFs. With Ebook Central and EBSCO chapter downloads, the PDFs don't expire (they sometimes do with full-book downloads). 
• If ebook content is the basis for homework or test questions, don't wait to access the ebook the night before! Plan ahead and download chapters in advance.

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Can I use Overdrive with the library's ebooks?

At this time, Overdrive is not compatible with the library's ebooks. We are unable to offer support in the use of overdrive. Please see the user guides for options on mobile use of ebooks.