Get Help
Help via email:
endnote@utk.edu
Help from Endnote.com :
1-800-336-4474-4-1
People who can help:
Jeanine Williamson Fletcher
for University of Tennessee Knoxville
jwilliamson@utk.edu
(865) 974-9164
Paul Gahn
for University of Tennesee Health Sciences Center (University of Tennessee Memphis)
pgahn@uthsc.edu
(901) 448-7351
Opening with Firefox
Click on "Choose" and open with Endnote X9. In Macs you will first click on the Endnote X9 application folder and then on the icon for the application itself. In PCs, you will click on "Other" and navigate to the Endnote X9 program.
JSTOR
These steps work best with the Endnote library already open.
Perform your search in JSTOR.
Click the selection box by references you wish to send into Endnote.
Click on "Export."
Click on "RIS File."
Open with Endnote X7. If necessary, select the Endnote library.
Opening with Chrome
You will see the file name at the bottom of the screen.
In Macs, click on the drop-down menu and show in Finder.Then Open With the Endnote X9 application. If it does not immediately ask what application to open with, then press Control-Click over the file name in the Finder and choose to open with the Endnote X9 application folder. Then click on the icon for the Endnote X9 application.
In PCs, double-click on the .ris file and Open With Endnote X9.
Opening with Internet Explorer
PC users may use Internet Explorer to send references into Endnote X9. If the references do not automatically go into the open Endnote library, you may have to Open With the Endnote X9 program.