Get Help
Help via email:
endnote@utk.edu
Help from Endnote.com :
1-800-336-4474
People who can help:
Jeanine Williamson Fletcher
for University of Tennessee Knoxville
jwilliamson@utk.edu
(865) 974-9164
Paul Gahn
for University of Tennesee Health Sciences Center (University of Tennessee Memphis)
pgahn@uthsc.edu
(901) 448-7351
Opening with Firefox
Click on "Choose" and open with Endnote. In Macs you will first click on the Endnote application folder and then on the icon for the application itself. In PCs, you will click on "Other" and navigate to the Endnote program.
Web of Science Databases
These steps work best if your Endnote library is already open.
Perform your search in a Web of Science Database.
Click on the selection box by references you wish to send into Endnote.
Select "Export" from the drop-down menu. Select "Endnote desktop" from the choices.
Click on Send.
Open an Endnote library, if necessary.
References will go into the Endnote library.
Opening with Chrome
You will see the file name at the bottom of the screen.
In Macs, click on the drop-down menu and show in Finder.Then Open With the Endnote X9 application. If it does not immediately ask what application to open with, then press Control-Click over the file name in the Finder and choose to open with the Endnote application folder. Then click on the icon for the Endnote application.
In PCs, double-click on the .ris file and Open With Endnote.